Refund policy
At Tidy & Simple, we want you to shop with confidence. Our goal is to bring you practical, thoughtfully selected home essentials that make everyday life easier and more organized.
We stand behind our commitment to customer satisfaction with a 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To qualify for a standard return:
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Your return request must be submitted within 30 days of delivery.
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The product must be unused and in its original condition.
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All included accessories and components must be returned.
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Original packaging should be included whenever reasonably possible.
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Proof of purchase or a valid order number is required.
These conditions do not limit your rights if an item arrives damaged, defective, or incorrect.
How to Request a Return
To initiate a return, please contact support@tidyandsimple.com.
Include your order number, the product you wish to return, and a brief explanation of your request.
Our customer support team will review your request and provide the appropriate return instructions.
Please do not ship products back without contacting us first, as the correct return location may vary depending on the item and fulfillment center.
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs if available.
After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement, refund, or another solution consistent with your legal rights.
You will not be responsible for reasonable return shipping costs resulting from our error or a confirmed product defect.
Return Shipping Costs
For returns due to a change of mind, personal preference, or an item no longer being needed, customers are responsible for return shipping costs.
For damaged, defective, or incorrectly shipped products, Tidy & Simple will cover reasonable return shipping expenses or arrange another suitable resolution.
Original standard shipping is free and therefore does not incur a shipping deduction.
Non-Returnable Items
For standard change-of-mind returns, we cannot accept:
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Products damaged through misuse or improper handling.
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Items with missing essential components.
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Products that have been significantly altered after delivery.
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Used products that cannot be safely resold for hygiene reasons.
These exclusions do not affect applicable rights relating to defective or incorrectly supplied goods.
Order Cancellations
If you wish to cancel your order, please email support@tidyandsimple.com as soon as possible.
We will do our best to accommodate cancellation requests before an order has been processed or shipped.
Once an order has shipped, our standard return procedure will apply.
Exchanges
If you receive a defective, damaged, or incorrect item, we can help arrange a replacement when available.
For changes of preference, please request a return and place a new order for your preferred product.
Contact Us
For any questions about returns, refunds, or exchanges, please contact:
Tidy & Simple
Email: support@tidyandsimple.com
Website: https://tidyandsimple.com
We're committed to helping you enjoy a simple, reliable, and worry-free shopping experience.