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Frequently Asked Questions
Everything you need to know about shopping with Tidy & Simple. Find answers to common questions below.
Product Information
Helpful details about our products, how to use them, and finding the right essentials for your home.
We offer thoughtfully selected home essentials designed to make everyday spaces more organized, functional, and comfortable.
We recommend reviewing each product's dimensions, features, and images before purchasing. If you need help choosing, feel free to contact us.
Available product specifications, measurements, and usage information can be found on the individual product pages.
Care instructions vary by product. Please refer to the relevant product description or contact our support team if you need additional guidance.
Shipping & Delivery
Information about placing orders, delivery updates, and tracking your package.
Any available free shipping promotions and applicable shipping charges will be shown during checkout.
Delivery times vary depending on the destination and product. Please review the shipping information provided during checkout and in our Shipping Policy.
When tracking information is available, it will be included in your shipping confirmation email so you can follow your package's progress.
Delivery estimates can occasionally change due to carrier or transit delays. If you need assistance, contact us with your order number.
Returns & Refunds
Find out how to request assistance with returns, refunds, and order-related concerns.
We offer a 30-day return policy. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to our Refund Policy. Please review the policy for eligibility requirements and return instructions.
Please contact our support team with your order number and the reason for your request. We'll guide you through the applicable next steps.
Contact us with your order number, a description of the issue, and clear photos of the item so our team can review your request.
Once your refund is approved, it will be processed within 7–14 business days to your original payment method. The exact timeframe may vary depending on your bank or payment provider. If you haven't received your refund after this period, please contact our support team for assistance.
Still Have a Question?
Can't find the answer you're looking for? Our team is happy to help.