Privacy policy

At Tidy & Simple, your privacy matters to us. We are committed to handling your personal information responsibly and providing a secure, transparent shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit tidyandsimple.com, purchase products, or interact with our services.

1. Information We Collect

We may collect personal information that you provide directly or that is generated when you interact with our website.

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order history
Transaction details
Shipping and delivery information
Payment confirmation information

Payments are handled through authorized payment processors. We do not need to store complete payment card numbers to fulfill your orders.

Device and Usage Information

IP address
Browser type
Device information
Website activity
Pages viewed
Cookies and similar tracking technologies

Customer Support Information

We may collect information you provide when contacting our support team, submitting inquiries, or requesting assistance.

2. How We Use Your Information

We use personal information to:

Process and fulfill orders.
Arrange shipping and delivery.
Send order confirmations and tracking updates.
Provide customer support.
Process returns, refunds, and exchanges.
Maintain and improve our website.
Detect and prevent fraud.
Analyze website performance.
Personalize the shopping experience where permitted.
Send promotional communications when authorized.
Comply with applicable legal obligations.

3. Shopify and Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our business.

We may share necessary information with service providers that support our operations, including:

Payment processors
Shipping carriers
Product suppliers and fulfillment partners
Website hosting and technology providers
Customer service providers
Analytics and marketing providers

These providers may process information on our behalf or under their own applicable privacy terms.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our store.

Cookies may help us:

Remember shopping cart contents.
Maintain website functionality.
Understand visitor behavior.
Improve website performance.
Remember preferences.
Support relevant advertising where permitted.

You can manage cookies through your browser settings and any privacy preference tools made available on our website.

Disabling certain cookies may affect website functionality.

5. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about new products, special offers, and store updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our messages.

You may also contact support@tidyandsimple.com to request removal from our marketing communications.

Unsubscribing from marketing does not prevent necessary transactional messages related to your orders.

6. Sharing and Disclosure of Information

We may disclose personal information when necessary to:

Complete purchases and deliveries.
Process payments.
Provide customer support.
Prevent fraudulent activity.
Comply with legal obligations.
Protect the security of our website.
Facilitate legitimate business transactions.

We do not sell customer email lists to data brokers.

Some advertising and analytics activities may qualify as a sale or sharing of personal information under certain US state privacy laws. Where required, we will provide applicable notices and opt-out options.

7. Data Security

We use reasonable security measures and rely on trusted technology providers to help protect customer information.

However, no online service or electronic data transmission can be guaranteed completely secure.

We encourage customers to use secure devices and protect their account credentials.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, and comply with legal requirements.

Retention periods may vary depending on the type of information and applicable law.

9. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information.

These may include the right to:

Access personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of eligible information.
Obtain a copy of certain personal information.
Opt out of certain targeted advertising or data-sharing activities.
Withdraw consent where applicable.
Appeal certain privacy request decisions where required by law.

To submit a privacy request, email support@tidyandsimple.com.

We may request additional information to verify your identity before processing a request.

We will not unlawfully discriminate against customers for exercising their privacy rights.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Data Transfers

Because we use Shopify and third-party service providers, personal information may be processed or stored in countries outside your place of residence.

Where required, we will use appropriate safeguards consistent with applicable data protection laws.

12. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of external services before sharing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or legal requirements.

Any updates will be posted on this page with a revised date.

14. Contact Information

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Tidy & Simple

Email: support@tidyandsimple.com

Website: https://tidyandsimple.com

We are committed to respecting your privacy and maintaining a trustworthy shopping experience.